Some time ago I almost saw my self in the same situation.
She told me she has sent the goods, and they were lost... and soo on. After a long time waiting, I spoke with the employee and he told was never sent anything to me...
I tought she could have some reasonable explanation to that situation. Because everything I bought was fine, and I even have a forum with a partnership with them. But now I see she usually does that...
There is at least 2 persons in that shop. One is the owner(Helena) and the other is the employee.
You have the receip of the bank transfert, right? You must tell the empolyee, what is happening. Send to him the receip of the transfert.
There is 2 phone contacts: 93 352 99 42 / 93 625 47 51
One of them is from Helena and the other from the guy that works there. Try to reach that guy. I think he can solve that.
Best luck to you.